FAULTY RETURNS POLICY
Our policy is a no-hassle approach to faulty returns. If a rug you purchase from us is defective we will replace it and pay the postage for the return and for shipping the new one out. We only accept returns for faulty rugs ( not change of mind ) with a 30-day timeframe that begins from when you receive your rug at home!
Rug inspection
Once we receive your rug back, it will be inspected to make sure it meets the return criteria above.
Full refund
Once it passes inspection, a refund will be processed back to your original payment method. This will be processed within 30 days from the day that the rug was returned back to us.
Please note
- We can’t accept a rug for return if it has been used or cleaned.
- You may also return your rug if it’s faulty for a full refund or replacement within 30 days of purchase. Faulty rugs must be returned in their original condition, unused, and undamaged in order to be eligible for a refund.
- Underlays, bath mats and indoor mats cannot be returned.
- Products on final sale or listed as ‘NO RETURNS’ cannot be returned.
Need help?
Contact us at info@wondercarpets.com.au for questions related to refunds and returns.